Refund policy
Return & Refund Policy
At OMU, we stand behind every bowl we make. Because OMU is food, we don’t accept returns.
Food Products
Because OMU is food, we don’t accept returns. If your order arrives damaged, incorrect, or with something missing, please contact us at orders@omu.food within 7 days of delivery. We’ll review the issue and help make it right with an appropriate replacement or refund.
Please include:
- Order number
- Photos of the product
- Photos of the shipping box (if damaged)
- Brief description of the issue
Email:
orders@omu.food
Refund Eligibility
Refunds may be issued if:
- You received the wrong product
- Something is missing from your order
- Your order arrived damaged during shipping
- Your order is lost by the shipping carrier (after investigation)
- We are unable to fulfill your order
Approved refunds will be returned to your original payment method within 5–10 business days, depending on your financial institution.
Non-Refundable Situations
We cannot offer refunds for:
- Opened or consumed food products
- Orders with incorrect shipping information provided by the customer
- Delays caused by carriers or weather
- Change of mind after shipment