Refund policy

Return & Refund Policy

At OMU, we stand behind every bowl we make. Because our products are shelf-stable food items, we can only accept returns under limited circumstances.

Food Products

For food safety reasons, we do not accept returns or exchanges on products that have been opened or consumed.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we'll make it right.

Please include:

• Order number
• Photos of the product
• Photos of the shipping box (if damaged)
• Brief description of the issue

Email:
info@omu.food

Refund Eligibility

Refunds may be issued if:

• You received the wrong product
• Your order arrived damaged during shipping
• Your order is lost by the shipping carrier (after investigation)
• We are unable to fulfill your order

Approved refunds will be returned to your original payment method within 5–10 business days, depending on your financial institution.

Non-Refundable Situations

We cannot offer refunds for:

• Opened or consumed food products
• Orders with incorrect shipping information provided by the customer
• Delays caused by carriers or weather
• Change of mind after shipment